Refund & Returns Policy

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be returned in the same condition it was sent.
• The graded slab must remain sealed and undamaged.
• The certification number must match the original item sold.
• The item must be returned with all original packaging.

If the slab is opened, tampered with, damaged, or the certification number does not match, the return will not be accepted.

Return Shipping

Unless the item is faulty or incorrect, the buyer is responsible for return shipping costs.

We recommend using a tracked and insured service, as OnlySlabs cannot be responsible for items lost in return transit.

Refunds

Once the returned item is received and inspected, we will notify you of the outcome.

If approved, a refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or card provider.

Non-Returnable Items

The following items cannot be returned:

• Slabs that have been opened, cracked, or tampered with
• Items returned with a different certification number
• Items damaged after delivery

Faulty or Incorrect Items

If you receive an item that is faulty, damaged in transit, or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue.

Raw (Ungraded) Cards

Raw cards are sold as collectible items and are not professionally graded.

All raw cards are sold based on the photos and description provided in the listing. Customers should carefully review the images before purchasing, as they form part of the item description.

Due to the subjective nature of card condition, minor surface marks, edge wear, centering variations, or print imperfections may be present.

Returns will not be accepted based on disagreements about card condition or grading expectations where the card matches the listing photos.

OnlySlabs does not guarantee any grading outcome if a raw card is submitted to a grading company.

Returns for raw cards will only be accepted if:

• The incorrect item was sent, or
• The item arrives damaged in transit.

Contact

For any return requests please contact: support@onlyslabs.uk

Please include your order number and reason for the return.